Why do I need to verify my email address?

When you register as a member, we ask you to confirm that you can receive emails from us in order to...

I don't have an address in Japan. Can I register as a member?

Use of the autosend service is limited to customers residing in Japan.

Customers who are not ""non-re...

Is there an expiration date for my membership?

There is no expiration date for membership.

However, for foreign members, this service can only be us...

Is there an annual fee?

There is no annual fee.
There is no cost for membership registration at all, so please feel free to r...

Can I register using a shared email address?

You can register if you can confirm the shared email address.

However, we send emails when there is ...

Why do we verify your identity?

In accordance with the provisions of the Foreign Exchange and Foreign Trade Act, autosend verifies t...

How do I verify my identity?

autosend offers eKYC and video call, utilizing the latest identity verification technology to provid...

What documents are required for identity verification?

The documents required for identity verification will vary depending on whether you are a Japanese n...

I am concerned about security when registering online.

autosend website supports encrypted communication (SSL).

Your important information is encrypted befo...

How long does it take to verify my identity?

It depends on the method of identity verification, but in the case of eKYC the process can be comple...