I have already paid some of the money, can I cancel it?

Until the full payment amount has been received, the transaction will be in "Awaiting Payment" statu...

How do I send money?

You can use our online service by visiting our homepage www.autosend.jp and completing the order for...

Is it possible to send several times in a single day?

Yes. We have daily and weekly limits for both order counts and total amount to ensure the safety of ...

For cash pickup, is it possible for someone other than the beneficiary to collect the money?

No, only your beneficiary with valid photo ID and the reference number will be eligible to collect y...

How long is the validity of a reference number?

From the time of being processed it will be valid to be received for up to 80 days. But please note ...

Can I send money to someone who is not a relative?

Anyone who is designated as the recipent can collect the money, however if there are cases where we ...

Is it possible for me to cancel the transaction I sent?

If the fund is not collected, it is still possible, and we can perform it.
In such case, please conta...

What does 10minute service mean?

It means a cash pickup sservice. It is named 10 minute service because after a transaction has been ...

Can I send money to myself overseas and receive it in another country with MoneyGram's service?

Yes, this is possible.
However, we recommend that you check if the destination country has any limits...

Can I change my recipient after order has been processed?

If there was a spelling mistake in the beneficiary's name, then you can ask us to change.
In such cas...