What are your business hours?

You can use autosend 24x7.

Our customer support opening hours are as follows

[Shinjuku Counter Busines...

What should I choose if I the options do not match my remittance purpose?

You can select 'ETC' and input the details in a separate field.

What is the maximum remittance amount?

The maximum application amount per transaction is 1 million yen.
However, this may vary depending on ...

What is the Est. Receive Amount specification?

The exchange rate at the time of the transaction being processed will be determined as the remittanc...

Can I send money to all financial institutions globally?

Yes, you can transfer funds to almost all financial institutions, including commercial banks, saving...

What information is required to apply for remittance?

The following information is required when applying for remittance

- Remittance informatio
- Recipient...

Can I change the remittance amount after completing my remittance application?

At autosend, we check and review each customer's remittance application individually, so we cannot c...

I entered the wrong address, what should I do?

[If the status is ""Awaiting Payment""
If the status is ""Awaiting Payment"", you can cancel without ...

After applying for remittance, when is the deadline for payment?

After completing your remittance application, we will send you an email requesting you to deposit th...

How long does it take for the payment to be confirmed?

We check your deposit every 10 minutes between 9am and 7pm, and we check every 150 minutes after the...