What is the applicable rate?

The applicable rate will be determined based on the exchange rate at the time when the customer's pa...

Where can I check my past remittance applications?

After logging in, you can check your transaction history from ""My Page > Send History"".

The order d...

Can I check the time when the remittance has completed?

Yes, after logging in, you can check the date and time when the remittance process was completed fro...

Where can I check if my transfer has been completed?

Once the status is updated to ""Order Processed"", our system will automatically send a remittance c...

If the remittance cannot be sent, will you contact me separately?

Yes, we will contact you via email regarding any transfer errors.

Can I download the result report in Japanese?

The remittance report that can be downloaded from the send history is written in Japanese.

What is included in the results report?

In addition to your name, the details of your remittance application, payment information, and the r...

Can I change the name that appears on the remittance result notice?

No, you cannot change it to a different name.
However, if you wish to change the language, please con...

If I cancel my remittance application, will there be any fees?

Applications with a status of ""Awaiting Payment"" can be cancelled without any fee.

However, for ap...

Can I cancel my remittance request?

Applications with a status of ""Awaiting Payment"" can be cancelled without any fee.

However, for ap...